Delivery & Returns
Delivery & Returns
- UK Postage via Royal Mail. Shipping costs start from £3.49
- European postage costs are set at £9.60
- Ireland postage is set at £9.60
- Postage to Australia is set at £16
International customers please note:
Purchase price and shipping fees do not include payment of your local taxes, tariffs, duties, receiving and/or handling fees, etc. These are the additional responsibility of the purchaser.
Orders are dispatched Monday to Friday excluding public holidays.
When placing your order please ensure that the billing and shipping address details are correct, as we are unable to redirect.
When your order is shipped, we will send you a confirmatory email.
A signature will not be required upon delivery of your order unless specified by the purchaser. Please be aware that our service is not a named delivery service and anyone at the designated delivery address may receive / sign for your delivery. We will not be liable for a lost or missing order that has been signed for / received in a building, for example an office address that has been provided for delivery.
Delivery times are estimates and start from the date of dispatch. Please note that in some areas of the United Kingdom and Europe there is a limited range of delivery services available. We will endeavour to send your order out as quickly as possible but we cannot be responsible for delays as a result of remote delivery locations or adverse weather conditions.
If you have any questions regarding shipping in the United Kingdom, Europe and internationally, please contact us at firstname.lastname@example.org
Insurance and Delivery
We insure each purchase during the time it is in transit until it is delivered to your specified delivery address. Upon reception of the goods, responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of collection or drop off (or at that delivery address) is evidence of delivery and fulfilment by Three Little Peas Clothing Limited, and transfer of responsibility in the same way.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch. Three Little Peas Clothing Limited are not responsible for any delays caused by destination customs clearance processes.
When you place an order with us on www.threelittlepeasclothing.com, you are welcome to return any item(s) provided you return them within 14 days of delivery and the items have not been used or worn. This excludes items that were part of a custom order unless faulty.
Currently item(s) may not be exchanged; we ask you to place a new order with us online.
Items should be returned, unused and with all garment tags still attached. Please return the item(s) back to us packaged appropriately to ensure they arrive in a suitable and undamaged state. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused.
For assistance please contact us at email@example.com
To return your order
- Please email us at firstname.lastname@example.org let us know you wish to return your item
- Package your item well including all cards, labels and branded box
- Arrange for postage to Three Little Peas Clothing Limited, 12 Bayswater Rd, Bristol, BS7 0BN.
- You will have to bear the cost of returning the goods
We recommend that you insure the return shipment as you are under a duty to take reasonable care of the items and will be liable for damage to them until we receive them at our office. In case of dispute, we also recommend you retain proof of sending. We cannot be responsible for any loss for any item(s) you have chosen to send.
All custom orders are excluded from the returns policy.
Refunds will be credited to your original method of payment. Original shipping charges will not be refunded and you will be liable for the cost of return postage. If your return was purchased in a currency other than your local currency, refunds will be paid in the same currency. Due to fluctuations in currency rates the amount refunded may be slightly higher or lower than the price originally paid. On receipt of return, we shall process the refund as soon as possible.
Items are faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. When items deemed faulty cannot be repaired or the same item is not available, a full refund will be offered.
Cancelling your order
If you are based in the EU under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICACRs), you have the right to cancel your order with us provided you give us written notice.
You have the right to cancel your order within 14 days without giving any reason.
The cancellation period will expire 14 days from the day after the day on which you acquire (or a third party other than a carrier and indicated by you acquires) physical possession of the last of the goods.
To exercise the right to cancel, you must inform us by email to: email@example.com
For orders cancelled under the ICACRs, we will issue you with a full refund excluding the shipping cost paid by you. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
We will make reimbursement without undue delay, and not later than:(i) 14 days after the day we receive back from you any of the goods supplied; or
(ii)(if earlier) 14 days after the day you provide us with evidence that the good have been returned; or
(iii) if no goods were supplied, 14 days after the day on which we are informed about your cancellation.
We will make reimbursement using the same means of payment as you used for the initial transaction.
In the event that we have sent goods to you and you have cancelled your order, we may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent the goods back, whichever is the earliest.
You shall return cancelled orders to: Three Little Peas Clothing Limited, 12 Bayswater Rd, BRISTOL, BS7 0BN, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send the goods before the period of 14 days has expired.
You will have to bear the cost of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling, other than what is necessary to establish the nature, characteristics and functioning of the goods.
Please note you may only use your right to cancel the order under the ICACRs if you give us formal written notice of cancellation any time after your order has been placed, up until 14 calendar days from the day after you receive your order, by email.
All custom orders are excluded from the cancellation policy.Delivery